A screen shot of Microsoft's BPOS website
(WEB HOST INDUSTRY REVIEW) -- Microsoft Exchange Online (http://www.microsoft.com/online/exchange-online.aspx) suffered three outages last Tuesday and Thursday, causing intermittent service interruption for business email customers on the company's US network
Clients using Exchange on its Business Productivity Online Suite cloud began seeing downtime for between six to nine hours on Tuesday, with little information from Exchange Online partners other than the outage status.
In the company's apology Thursday, Microsoft corporate vice president for online services Dave Thompson said that hub parts that support the company's BPOS-S Exchange service failed to work properly after it experienced "malformed email traffic".
Malformed traffic and another unrelated problem also claimed two more service interruptions on Microsoft's network Thursday, which led to more than three of hours of downtime for client and a backlog of 1.5 million emails.
The service failure also caused some customers to be unable to access Outlook Web Access, which Microsoft found to be the result of issues with its servers hosting the mail.microsoftonline.com domain.
Customers vented their frustrations on Microsoft's support forum, complaining about the outages and Micosoft's lack of communication.
In the company's apology, Thompson also said that Microsoft could have been more communicative with customers throughout the outages, and as a result, has updated its communications policy for the service.
"As a result of Tuesday's incident, we feel we could have communicated earlier and been more specific. Effective today, we updated our communications procedures to be more extensive and timely," said Thompson.
Microsoft's BPOS also experienced several outages last year, which the company later confirmed were caused by issues associated with an upgrade to its network.
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