Web Host Go Daddy Says Outage Due to Software Upgrade

By Nicole Henderson,June 14, 2011

A screenshot of the Go Daddy homepage that was offline Monday

(WEB HOST INDUSTRY REVIEW) -- Web hosting provider and domain registrar Go Daddy (http://www.godaddy.com/) experienced an outage on its website Monday after a software update went wrong, according to a report by Data Center Knowledge on Tuesday.

This downtime comes a week after Go Daddy announced it now protects more than 500,000 websites with its SSL certificates.

Go Daddy's home page was offline for approximately three hours on Monday evening though visitors were redirected to a mobile version of the site that was available.

“We made some changes to our website, and those updates failed,” Neil Warner, chief information officer for Go Daddy said in a statement. “As a result, www.GoDaddy.com went down. No customer account information was compromised. This was not an attack on Go Daddy servers. We caused the issue, not someone else.”

The report says that the mobile redirection enabled users to continue to manage domain names and transactions.

Go Daddy apologized for the length of the outage, saying it was longer than appropriate.

“My team is investigating what went wrong with our site update process so we can avoid an issue like this in the future,” Warner stated.

Also on Monday, Go Daddy announced it was expanding its staff at its Iowa customer service center by 300 employees.

  Article Source http://www.thewhir.com/web-hosting-news/061411_Web_Host_Go_Daddy_Says_Outage_Due_to_Software_Upgrade  permits to republish here.

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